Return Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may request a return within 30 days of receiving your item(s).

Eligibility for Return
To be eligible for a return, your item must be:

In original condition (unworn, unwashed, and unaltered)

With all original tags, straps, and packaging attached

Please note:
We do not accept returns for the following:

Personalized or custom-made items

Items with removed tags or straps

Worn, washed, or damaged items

Final sale or clearance items (if stated on the product page)

Returning Your Items
You may return your items using your local post office or a trusted courier service of your choice.
To ensure your return is processed without delay, please:

Include your order number, name, and contact details in the package

Properly label the parcel and retain the tracking number for your reference

Email our customer support at [insert email] to notify us of your return

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.

Refund Process
Once we receive and inspect your returned item(s), we will notify you by email and initiate the refund.
Please note:

Refunds will be made to your original payment method

Processing time may vary depending on your bank or payment provider, typically within 7–14 business days

Shipping fees (if any) are non-refundable, unless due to our error

If you have any questions or need help with your return, feel free to reach out to us at service@eldisevent.com.
We’re here to make sure your shopping experience with Eldisevent is as smooth as possible.